Refund, Return & Exchange Policy

Refund, Return & Exchange Policy

Effective Date: July 7, 2026

Customer satisfaction is important to us.

Returns

Returns are accepted only if:

• The product is damaged during delivery.

• The wrong product was delivered.

• The product has manufacturing defects.

Return Request

Customers should contact us within 48 hours of receiving their order and provide:

• Order details

• Photos of the product

• Description of the issue

Non-Returnable Items

For hygiene and food safety reasons, opened or used food products cannot be returned unless they are damaged or incorrect.

Refunds

If a refund is approved:

• Refunds will be processed using the original payment method where applicable.

• COD refunds may be issued through bank transfer or another agreed method.

• Processing may take 5–10 business days.

Exchanges

Eligible products may be exchanged for the same item or another product of equal value, subject to availability.

SM Tasty Foods reserves the right to reject claims that do not meet this policy.